Last updated: 26 March 2026
These Terms of Service ("Terms") govern your use of the Tele360 practice management system ("Service") operated by Black Health Intelligence Pty Ltd (ABN 23 693 026 112) ("we", "us", "our").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.
The Service is designed for use by registered Australian healthcare providers and their authorised staff. By registering, you represent that you are a healthcare provider or authorised representative of a healthcare practice operating in Australia.
You are responsible for:
Tele360 is a practice management tool. All clinical decisions remain the sole responsibility of the treating healthcare provider.
AI-assisted features (including the clinical scribe, note generation, and results analysis) are documentation aids only. They do not constitute clinical decision support, medical advice, diagnosis, or treatment recommendations. AI-generated content must be reviewed and approved by an appropriately qualified healthcare provider before being finalised or acted upon.
We do not practise medicine, and Tele360 is not a registered therapeutic good under the Therapeutic Goods Act 1989.
You own your data. All clinical records, patient information, and practice data entered into Tele360 remain the property of the healthcare provider. We do not claim ownership of your data.
You grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the Service. This licence terminates when your subscription ends, subject to data retention obligations.
You may export your data at any time using the data export features within the Service. Upon termination of your subscription, we will provide reasonable assistance to export your data in a standard format. Clinical records will be retained until you confirm successful migration to another system, in compliance with healthcare record retention requirements.
You must not:
We aim to provide the Service with high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control. We will endeavour to provide advance notice of planned maintenance.
Fees for the Service are as published on our website or as agreed in your subscription agreement. All fees are in Australian dollars and inclusive of GST unless otherwise stated. Medical services provided through Tele360 are GST-free under the Health Insurance Act 1973 — our Service subscription fees are separate from clinical service fees.
Payments are processed securely via Stripe. We do not store full credit card numbers.
Either party may terminate the subscription by providing 30 days written notice. We may suspend or terminate access immediately if you breach these Terms or if continued access poses a security risk.
Upon termination, your right to access the Service ceases. We will retain your data for a reasonable period to allow data export, and thereafter in accordance with our data retention obligations.
To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from or in connection with the use of the Service, including but not limited to:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.
You agree to indemnify and hold us harmless from any claim, loss, or damage arising from your use of the Service, your breach of these Terms, or your breach of any applicable law or regulation.
The Service, including its software, design, and documentation, is owned by Black Health Intelligence Pty Ltd and protected by Australian and international intellectual property laws. Your subscription grants you a non-exclusive, non-transferable licence to use the Service for its intended purpose.
These Terms are governed by the laws of the State of Queensland, Australia. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms: